Frequently Asked Questions
What is the estimated delivery time for my order?
We provide standard free shipping with an estimated delivery time of 8–12 business days for all orders.
Can I modify or cancel my order after it's been placed?
We aim to process orders swiftly. If you need to make changes or cancel your order, please contact us promptly at support@zentad.com
How do I track my order?
Once your order has been shipped, you'll receive an email containing a tracking number and instructions on how to track your package.
What if my order arrives damaged or faulty?
If your order arrives damaged or faulty, please photograph or video the issue within 30 days of receipt. We'll assess the evidence and issue a refund promptly, without requiring a return of the item.
Do you accept exchanges for different sizes or colors?
Yes, we gladly accept exchanges for different sizes or colors of items.
Will I receive tracking information for my order?
Absolutely! Tracking information will be provided for all orders once it becomes available. Keep an eye on your email for updates.
How can I reach customer service at Zentad?
For any questions or concerns, feel free to contact our customer service team at support@zentad.com or go to our Contact page